Accessibility
Our Commitment To Accessibility
At St. Leonard's Place Peel (SLPP), we believe everyone should be able to access our programs, services, and information in a way that respects their dignity, independence, and individual needs.
We are committed to identifying, preventing, and removing barriers to accessibility and to meeting our obligations under the Accessibility for Ontarians with Disabilities Act (AODA). We strive to create welcoming, inclusive, and accessible experiences for clients, visitors, employees, donors, and community partners.
Accessibility is an ongoing commitment, and we continuously look for opportunities to improve access to our services, communication, facilities, and digital platforms.
SLPP is committed to providing accessible customer service for people with disabilities.
Individuals are welcome to use personal assistive devices when accessing our services. Where barriers exist, we will work with the individual to identify alternative ways to access information, supports, or services.
We communicate in ways that are respectful of individual accessibility needs. Upon request, we will make reasonable efforts to provide accessible formats and communication supports.
Service animals are welcome in areas of our facilities that are open to the public, unless otherwise prohibited by law.
Individuals with disabilities may be accompanied by a support person when accessing our programs, services, or facilities.
Website Accessibility
Our website is designed and maintained with accessibility in mind and aims to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We are committed to continually improving the accessibility of our digital content and online services.
If you experience difficulty accessing information on our website or require content in an alternate format, please contact us. We will work with you to provide information and support in a manner that meets your accessibility needs.
Multi-Year Accessibility Plan
St. Leonard’s Place Peel is committed to improving accessibility across our organization and ensuring compliance with AODA requirements.
Our Multi-Year Accessibility Plan outlines the actions we are taking to identify, remove, and prevent barriers in areas such as:
- Customer service
- Information and communications
- Employment
- Training and education
- Technology and digital accessibility
- Built environment considerations
Accessibility Feedback and Requests
We welcome feedback about the accessibility of our services, programs, facilities, and website.
Feedback helps us identify barriers, improve accessibility, and better meet the needs of the people we serve.
You may also request:
- Accessible formats of documents
- Communication supports
- Information about our accessibility policies and practices
- Assistance accessing services or information
We will respond to accessibility requests and feedback in a timely manner and work with individuals to determine appropriate accommodations whenever possible.
Service Disruption Notices
If an accessibility-related service, facility feature, or support is temporarily unavailable, we will make reasonable efforts to provide notice on our website and, where appropriate, at the affected location.
Notices may include:
- The reason for the disruption
- The anticipated duration
- Available alternatives, where applicable
There are currently no active service disruption notices.
Contact Us
If you have questions about accessibility, would like to provide feedback, or wish to request an accessible format or communication support, please contact us:
St. Leonard's Place Peel
1105 Queen Street East
Brampton, Ontario L6T 4E6
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